Velocity Truck Centers - San Diego

worst experience ever, first of all they charge 194 or 196$/ hour. They changed the thermostats and fan clutch, whoever after 40 miles we the truck got overheated. upon check guess what? we have got leakage.( we went in dry as bone). For a 3-4 hours of labor I was charged 12 hours of labor, Even though they kept my truck for double checking their job and still after driving 40 miles I have significant leakage. so literally I paid 3700$ to get leakage. I am happy to share the video upon request and already emailed it to IVAN

I dropped my RV off for service and some recalls. When I wen to leave I had an issue with my coach that was not the shops fault. Clayton the service Manager stepped up and corrected my issue at no cost, I just purchased new parts and he installed them at no cost. Thanks Clayton

Fast intake. Convenient location. Very polite staff. RV, Semi Tractor.

Great experience getting our freightliner based rv serviced quickly.

Most dealerships are vey busy now and i can understand a longer wait time for phone calls, that being said i have always had a difficult time talking to somebody to order any parts. A minimum of 20 min hold before you talk to anybody! I had to call the service department to get ahold of the parts manager in SD to voice my concerns and ask if they were understaffed or overworked and why they were the only dealership to have this issue. All he gave me were excuses and told me that I was the only person to have this issue. Without exaggeration I have not had one person tell they didn't have this issue. I try to avoid buying any parts from them unless I have to. Now if you walk in, there is always one person available at the desk (why cant they answer a call?) and if they have the parts you need, you will be in and out quickly. VELOCITY IS BY FAR THE WORST DEALERSHIP FOR PARTS SERVICE! I hope they can fix this issue but for now avoid it. EDIT 7/22/21 I HAVE REACHED OUT TO THE EMAIL THEY GIVE TO HANDLE THIS AND HAVE NOT HEARD BACK! Edit #2 8/12/21 still have no response from the department they had me contact . All the replies to the reviews are just empty gestures and the really don't want to fix anything or admit it is a real issue

Nice staff. Took litte time to get a p & a for a part. Clean parts department

For all you're Freightliner needs

Very good prices fast service and repairs.

Very happy. Nate took the time to explain what was going on with our rig. He made the scheduling work for us and helped us out big time by getting our older coach fixed. Excellent service and quality work! Ben was also very respectful with our coach and gave us excellent service. This place comes with our highest praise and recommendation!

Remember, come to the service only without a trailer ! Thank you to the staff for their professionalism and friendliness !